Refund & Support Policy

1. No refunds

All purchases of Quantora products — Expert Advisors, indicators and any rental period — are final and non-refundable, whether bought on the MQL5 Market or arranged directly with us. A licence is activated the moment you download the product, and a digital product cannot be returned once delivered. Chargebacks on a delivered licence are treated as a licence violation and the licence is revoked.

This is also how the MQL5 Market works: MetaQuotes does not refund Market purchases and the seller cannot issue one on their behalf.

2. Try before you buy — always

Because there are no refunds, every product ships with a free demo on MQL5: download it, run it in the MetaTrader Strategy Tester with your own broker’s data, read the setup guide, and check the live Myfxbook account behind it. If you are unsure whether a robot suits your broker, deposit or risk tolerance, use the Contact Us form before buying — a straight answer, including “not this one”, costs nothing.

• Quantora Smart Grid MT5 — demo and live results on its product page
• Quantora EA MT5 — demo and live results on its product page
• Quantora EA — demo and live results on its product page
• Quantora BB Grid MT5 — demo and live results on its product page
• Quantora Breakout — demo and live results on its product page

3. What support you get

Support is included with every purchase, for as long as you use the product:

• Setup help for your broker, account type and deposit size, including which symbols to attach the robot to.
• The default set file (the same inputs that run on the public Myfxbook account) and explanations of every input.
• Answers to questions about behaviour you see on your chart — what the robot is doing and why.
• Every product update published on MQL5, at no extra cost, for the lifetime of the licence.
• A real person on the other end: use the Contact Us form or email quantorarobots@gmail.com. Replies usually within 24 hours, Monday to Saturday.

4. What support does not cover

• Trading losses. A robot executes a strategy; it does not guarantee profit, and drawdowns like the ones published on Myfxbook are part of that strategy.
• Custom modifications to the code or strategy, or optimisation for symbols the product is not built for.
• VPS, broker or MetaTrader platform problems outside the product itself (we will point you in the right direction).
• Personalised financial advice — we explain how the robot works, not whether you should trade.

5. Premium access

Quantora Premium platform access is a prepaid period and is non-refundable once activated. This policy covers software purchases and platform access sold by Quantora; third-party services and broker-specific terms remain subject to their own conditions.

6. Questions

Unsure about anything on this page before buying? Use the Contact Us form or email quantorarobots@gmail.com. See also our Terms of Service.